Responsible Gaming at ubaje — Play Smart, Stay Safe
At ubaje, we believe that gambling should always be an enjoyable form of entertainment — nothing more. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support to keep their play in check. 21+ only.
Our Commitment to Safe Play
ubaje takes responsible gambling seriously. We are committed to providing a safe, fair, and transparent environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
Gambling is a form of entertainment, and like all entertainment, it should be enjoyed within limits. The vast majority of ubaje players enjoy our cricket betting markets, live casino tables, slots, and instant games without any issues. However, we recognise that for a small number of people, gambling can become problematic.
That is why ubaje has built a comprehensive suite of responsible gaming tools directly into the platform — free of charge, available immediately, and accessible to every registered player at any time. We also train our customer support team in Bangladesh Standard Time (BST, UTC+6) to identify potential signs of problem gambling and to direct players to appropriate help resources.
Remember: Gambling should never be seen as a way to earn money, solve financial problems, or recover from previous losses. If gambling stops being fun, ubaje's support team is here to help — 24 hours a day, 7 days a week.
Deposit Limits
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) to keep your spending within a comfortable budget you define.
Time-Out Periods
Take a short break from the platform for 24 hours, 7 days, or 30 days. Your account is temporarily suspended during a time-out.
Self-Exclusion
Request a long-term self-exclusion of 6 months, 1 year, or 5 years. ubaje will close your account and block future re-registration attempts.
Activity Reports
View a detailed summary of your betting history, win/loss totals, and time spent on the platform to make informed decisions.
Responsible Gaming Tools Available on ubaje
Every tool listed below is available free of charge to all registered ubaje players. To activate any tool, log in to your account and visit the Responsible Gaming section, or contact our support team directly.
Deposit Limit Control
Set a cap on the total amount (in ৳) you can deposit over a daily, weekly, or monthly period. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period; decreasing takes effect at once.
Instant activationLoss Limit Control
Define the maximum amount in Bangladeshi Taka you are willing to lose within a set period. When you reach your loss limit, the platform will automatically prevent further wagering until the period resets.
Instant activationSession Time Reminder
Set a maximum session duration. ubaje will display an on-screen reminder when your chosen play time has elapsed, giving you a clear signal to take a break and step away from the screen.
Instant activationTime-Out (Short Break)
Temporarily suspend your ubaje account for a defined period — 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All pending withdrawals will still be processed.
Effective immediatelySelf-Exclusion (Long-Term)
Request permanent or long-term closure of your ubaje account. Self-exclusion periods are 6 months, 1 year, 2 years, or 5 years. During this period, ubaje will also suppress all marketing communications to you.
Cannot be reversed earlyReality Check Notifications
Enable pop-up notifications at regular intervals (every 30, 60, or 90 minutes) showing how long you have been playing and your net win/loss for the session, helping you stay grounded and in control.
Instant activationHow to Activate a Responsible Gaming Tool
Activating any safety tool on ubaje takes less than two minutes. Follow the steps below or contact our support team at any time for assistance.
If you want to self-exclude and cannot access your account, contact our support team directly at support@ubaje.io. We will process your request immediately — no login required.
Step 1 — Log In to Your ubaje Account
Visit the ubaje Login page and sign in using your registered mobile number or email address and your password. If you have forgotten your password, use the account recovery option.
Step 2 — Navigate to Account Settings
Once logged in, go to your Account Settings menu. Look for the section labelled "Responsible Gaming" or "Player Safety". All available tools are listed there.
Step 3 — Select Your Preferred Tool
Choose the tool you wish to activate — for example, a weekly deposit limit of ৳5,000 or a 7-day time-out. Enter your preferred values and confirm your selection.
Step 4 — Confirm the Activation
You will receive a confirmation notification on-screen and via email. Restrictions that reduce your access (time-out, loss limits, self-exclusion) take effect instantly. Increases to limits require a 7-day review period.
Step 5 — Contact Support If Needed
If at any point you need help managing your account or wish to escalate a self-exclusion request, our English-language support team is available 24/7 via live chat or at support@ubaje.io.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs can help you or someone you know take action before gambling causes serious harm.
Chasing Losses
Continuing to gamble with the intention of winning back money that has already been lost, often leading to much larger losses over time.
Losing Track of Time
Spending significantly more time gambling than originally intended, or finding it difficult to stop a gaming session even when you want to.
Gambling With Essential Funds
Using money earmarked for rent, bills, food, or family needs in Bangladesh to fund gambling activity on any platform.
Hiding Gambling Activity
Concealing deposits, withdrawals, or the amount of time spent gambling from family members, friends, or colleagues.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, relationship difficulties, or financial pressure rather than for entertainment.
Borrowing Money to Gamble
Taking loans, borrowing from family or friends, or using credit to fund gambling activity — a clear signal that gambling has moved beyond entertainment.
Quick Self-Assessment Checklist
If you answer "yes" to two or more of the questions below, we strongly recommend activating one of ubaje's responsible gaming tools or reaching out to our support team for a confidential conversation.
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
Have you ever tried to cut back on your gambling but found it difficult or impossible to do so?
Do you feel restless, irritable, or anxious when you attempt to reduce or stop gambling?
Have you ever gambled with more money than you could comfortably afford to lose, including using funds set aside for everyday expenses?
Have you lied to family members or close friends about how much you gamble or how much money you have spent?
Has gambling ever caused you to neglect work, studies, family responsibilities, or important relationships?
Have you ever borrowed money, sold personal belongings, or sought financial help specifically to fund gambling activity?
Do you gamble as a way to escape negative emotions — such as stress, loneliness, boredom, or financial worries — rather than purely for entertainment?
Two or more "yes" answers? This does not mean you have a serious gambling problem, but it is a clear signal to pause and reflect. Consider activating a deposit limit or time-out on ubaje, or speak confidentially to our support team. Help is available now, free of charge.
Protecting Minors — 21+ Policy
ubaje operates a strict 21+ policy across all products and markets in Bangladesh. We take underage gambling prevention extremely seriously. Our registration process includes multiple age verification steps to ensure that no person under the age of 21 can open an account or place a wager on the platform.
If a ubaje player is found to be under 21, their account will be immediately suspended, all funds will be returned, and the account will be permanently closed. Any bonuses or winnings accrued during the period of underage access will be forfeited.
If you share a device or a bKash / Nagad account with family members, we strongly recommend taking the following steps to prevent unintended access by minors in your household.
Use a Strong Password
Set a unique, complex password for your ubaje account that is not shared with any household member. Change it regularly and never write it down where others can find it.
Secure Your Mobile Device
Enable a PIN, fingerprint lock, or face recognition on any device you use to access ubaje. Always log out of the ubaje platform when you have finished your session.
Report Suspected Underage Access
If you suspect that a minor has accessed the ubaje platform using your account or any other account, contact support@ubaje.io immediately. We will investigate and act swiftly.
Need Help? Our Support Team Is Here for You
If gambling is causing you distress, financial difficulty, or affecting your relationships, do not wait. ubaje's English-language support team is available around the clock — every day of the year, including during Eid, Pohela Boishakh, and public holidays in Bangladesh. All conversations are handled with complete confidentiality.
You can also request immediate self-exclusion without needing to log in — simply send us an email from your registered address.
support@ubaje.ioLive chat available 24/7 · Bangladesh Standard Time (BST, UTC+6) · English support
Play Responsibly — Enjoy ubaje at Its Best
With your safety tools in place, explore cricket betting, live casino, and slots on ubaje — all in Bangladeshi Taka, with instant bKash and Nagad deposits. 21+ only.